Location: St. Paul, MN
Hiring Manager: Customer Experience Lead
West Academic, formerly part of Thomson Reuters, is now its own company! Finding ourselves “newly nimble” we are looking for people to help us transform the legal education industry by bringing new technology and products to market.
West Academic is the leading provider of casebooks, study aids and other legal education materials in the US. We are a growth oriented organization, dedicated to providing our customers with the best available legal education materials.
Why not join a company who offers the excitement and freedom of a startup paired with the security and market recognition of a 100 year old company! That’s us, the 100-year-old startup who’s going places.
We have an immediate opening for a unique and varied role as a Office Services and Customer Service Representative. This role is responsible for overall front office activities including the reception area, mail, supplies and facilities as well as customer service support.
Staff the reception area to ensure effective telephone and mail communications both externally and internally to maintain professional image
Greet and assist visitors in a professional, helpful manner
Schedule and coordinate company meetings – including space rental/reservations, food, materials, etc.
Maintain company supplies and equipment – ensure appropriate levels of inventory on supplies, purchasing as necessary in accordance with company policy and budget
Maintain the condition of the office and arranging for necessary repairs
Liaison with the building management on issues and needs of the business
Liaison with parking ramp on new hires, cancellations and billing/invoicing
Provide company communications related to building maintenance and activities
Responsible for the facilities day-to-day operations (including distributing mail, building access keys, parking passes, etc.)
Maintain the company kitchen
Handle new hire set up and terminations from a facilities standpoint
As requested, handle administrative details for CEO and his direct reports. This could involve travel, expense reports, meeting coordination
Customer Service Support
Provide customer service support to customers calling in including processing orders, handling returns and basic technical support
Accurately process purchase orders from customers ensuring all information is complete
Research customer shipping issues and provide prompt resolution
Process customer returns accurately and timely
Assist customers with billing, shipping and/or return issues ensuring resolution to customer satisfaction
Assist customers with questions on use of products including basic technical support
Required Skills and Experience
Minimum of 3 years administrative/office experience including some customer service experience
Strong customer service focus
Computer literacy using MS Office products
Strong organizational skills
Strong attention to detail
Well-developed communication skills
Strong listening skills and ability to understand customer issues
Ability to problem solve and think critically
Ability to multi-task
Professional appearance and demeanor
NetSuite experience a plus
Email your cover letter and resume