West Academic Returns Policy:
West Academic Online, eBook and Other Electronic Materials Return Policy
Online, eBook and other electronic materials may be returned within seven (7) days of purchase. Please call Customer Service at 877-888-1330 within seven (7) days of purchase to discontinue access to the online book, eBook or other electronic materials. We will provide an exchange or full refund.
West Academic Print Book Return Policy
Product Return Policy – Our Money-Back Guarantee
If you are not completely satisfied with any print product you purchase or license from West Academic, simply return it within 45 days of the original invoice for a full credit or refund of purchase price (shipping costs are not refundable). Please see CasebookPlus Materials below for the return policy for CasebookPlus materials.
- All expenses associated with returns are the responsibility of the customer
- Customers forfeit any applicable discounts when returning items that were part of a promotional sale
- To ensure accurate processing, always enclose a copy of the original delivery or billing document and a brief explanation of the reason for the return
Especially for law students
- New books must be in the same condition as purchased – no marking, highlighting, stickers, or stamps; if the item was shipped shrink-wrapped, the item must be returned with the shrink-wrap attached.
- CasebookPlus materials are returnable only if unopened. No credit will be issued on any CasebookPlus product in print or electronic format if opened.
All returns should be sent to:
- West Academic Distribution Center
- 10650 Toebben Drive
- Independence, KY 41051
Please contact West Academic Customer Service: 877-888-1330
* Failure to follow the West Academic’s return policy could lead to restricted returns or no return privileges. This policy is subject to change without notification.